1. Who we are
XTAN LIMITED, operante come XTAN, fornisce software di gestione, siti web, portali clienti, app mobili, prenotazioni, abbonamenti, pass, pagamenti e servizi di supporto correlati.
Quando i centri usano XTAN per gestire i propri clienti, il centro può essere titolare del trattamento e XTAN responsabile del trattamento su istruzioni del centro.
2. Information we collect
- Nome, indirizzo email, numero di telefono e dati account.
- Informazioni su prenotazioni, abbonamenti, pass, saldi e sessioni di abbronzatura.
- Dati transazione come importo, valuta, stato, data e riferimento pagamento.
- Informazioni tecniche inclusi indirizzo IP, browser, dispositivo e log di sicurezza.
- Messaggi e richieste di supporto.
3. Card payments
Card payments may be processed by Dojo or another authorised payment provider. Card details are entered into the provider’s secure payment environment. XTAN does not intentionally store full card numbers or card security codes on its own servers.
4. How we use information
- Per fornire account, prenotazioni, pass, abbonamenti e servizi a pagamento.
- Per confermare e riconciliare le transazioni.
- Per fornire supporto clienti e comunicazioni di servizio.
- Per mantenere la sicurezza, prevenire abusi e indagare frodi.
- Per rispettare obblighi legali, fiscali e contabili.
5. Legal bases
Depending on the activity, we rely on performance of a contract, legitimate interests, legal obligations or consent.
6. Sharing information
We may share information where necessary with salons using XTAN, payment processors, hosting providers, communications providers, professional advisers, regulators and public authorities. We do not sell personal information.
The public XTAN website uses Google Maps Platform and Places API to display map content and Google reviews. Google may process technical information under the Google Privacy Policy and Google Maps Terms.
7. Data retention
We keep information only for as long as needed for service delivery, security, support, fraud prevention and legal, tax or accounting obligations.
8. Security
Adottiamo misure tecniche e organizzative ragionevoli. Nessun servizio online può garantire sicurezza assoluta.
9. Your rights
Depending on applicable law, you may have rights to access, correct, erase, restrict or object to processing, request portability and withdraw consent. You may also complain to the UK Information Commissioner’s Office.
10. Cookies and analytics
Essential cookies may be used for login, security and core website functionality. Where Google Analytics is enabled, analytics is loaded only after the visitor gives permission through the website consent control. Visitors can decline analytics without losing access to the public website.
11. Contatti
Privacy enquiries: paul@xtan.co.uk.