1. About these terms
These Terms & Conditions govern use of the XTAN website, platform, customer portals, applications and related services supplied by XTAN LIMITED, trading as XTAN.
2. Accounts
You must provide accurate information, keep login details secure and not allow unauthorised access to your account.
3. Services
Features may include bookings, customer accounts, memberships, passes, balances, payments, POS, kiosks, reporting and sunbed-control integrations. Availability depends on the chosen service and compatible hardware.
4. Prices and payments
Prices, products, invoices and currencies are shown before payment. Payments may be processed by Dojo or another authorised payment provider. A payment is complete only after successful confirmation.
5. Passes and memberships
Passes, prepaid minutes, packages and memberships may have activation dates, expiry dates, usage rules, location restrictions and non-transferability conditions shown at purchase.
6. Refunds and cancellations
The Refund & Cancellation Policy forms part of these terms. Nothing here removes rights that cannot legally be excluded.
7. Acceptable use
You must not access another person’s account, evade payment, manipulate balances, introduce malicious code, interfere with security or disrupt the service.
8. Liability
We do not exclude liability where exclusion is unlawful. Subject to mandatory law, we are not responsible for unforeseeable losses, third-party failures outside our reasonable control or losses caused by misuse.
9. Suspension
Access may be suspended for non-payment, serious breach, security reasons, legal compliance or protection of customers and systems.
10. Governing law
These terms are governed by the laws of England and Wales, without removing mandatory consumer protections.
11. Contact
Email: paul@xtan.co.uk.