Politica di rimborso e cancellazione
1. Chi gestisce i rimborsi
For purchases made from a salon using XTAN, the salon is normally the seller and handles refund decisions. For services sold directly by XTAN LIMITED, XTAN handles the request.
2. Come richiedere un rimborso
Email paul@xtan.co.uk with your name, payment date, amount, salon, invoice or order reference and reason for the request. Never send full card details by email.
3. Addebiti errati o duplicati
Report duplicate or incorrect charges promptly. We or the relevant salon will investigate using the payment reference and transaction records.
4. Prenotazioni
Salon-specific cancellation notice periods shown during booking apply. Late cancellations and missed appointments may be non-refundable where this was clearly disclosed before booking, subject to consumer law.
5. Pass, abbonamenti e minuti
Used, partially used, activated, expired or promotional passes and memberships may not qualify for a full refund unless required by law or allowed by the seller’s terms.
6. Metodo di rimborso
Approved card refunds are normally returned to the original payment method. Processing time depends on the payment provider and card issuer and may take several business days.
7. Diritti di legge
This policy does not remove rights under applicable UK consumer law.