1. Who we are
XTAN LIMITED, opérant sous la marque XTAN, fournit des logiciels de gestion, sites web, portails clients, applications mobiles, réservations, abonnements, pass, paiements et services associés.
Lorsque les salons utilisent XTAN pour gérer leurs clients, le salon peut être responsable du traitement et XTAN agir comme sous-traitant selon ses instructions.
2. Information we collect
- Nom, adresse e-mail, numéro de téléphone et informations de compte.
- Informations sur réservations, abonnements, pass, soldes et séances de bronzage.
- Données de transaction telles que montant, devise, statut, date et référence de paiement.
- Informations techniques incluant adresse IP, navigateur, appareil et journaux de sécurité.
- Messages et demandes d’assistance.
3. Card payments
Card payments may be processed by Dojo or another authorised payment provider. Card details are entered into the provider’s secure payment environment. XTAN does not intentionally store full card numbers or card security codes on its own servers.
4. How we use information
- Pour fournir comptes, réservations, pass, abonnements et services payants.
- Pour confirmer et rapprocher les transactions.
- Pour fournir l’assistance client et les communications de service.
- Pour maintenir la sécurité, prévenir les abus et enquêter sur la fraude.
- Pour respecter les obligations légales, fiscales et comptables.
5. Legal bases
Depending on the activity, we rely on performance of a contract, legitimate interests, legal obligations or consent.
6. Sharing information
We may share information where necessary with salons using XTAN, payment processors, hosting providers, communications providers, professional advisers, regulators and public authorities. We do not sell personal information.
The public XTAN website uses Google Maps Platform and Places API to display map content and Google reviews. Google may process technical information under the Google Privacy Policy and Google Maps Terms.
7. Data retention
We keep information only for as long as needed for service delivery, security, support, fraud prevention and legal, tax or accounting obligations.
8. Security
Nous utilisons des mesures techniques et organisationnelles raisonnables. Aucun service en ligne ne peut garantir une sécurité absolue.
9. Your rights
Depending on applicable law, you may have rights to access, correct, erase, restrict or object to processing, request portability and withdraw consent. You may also complain to the UK Information Commissioner’s Office.
10. Cookies and analytics
Essential cookies may be used for login, security and core website functionality. Where Google Analytics is enabled, analytics is loaded only after the visitor gives permission through the website consent control. Visitors can decline analytics without losing access to the public website.
11. Contact
Privacy enquiries: paul@xtan.co.uk.