WhatsApp
XTAN legal & customer information

Secure Payment Information

Learn how secure card payments, confirmations, pending transactions and refunds work with the XTAN salon platform. Effective date: 21 July 2026.

Secure online payments

XTAN is an official Dojo partner and integrates with Dojo payment terminals, helping salons connect in-person card payments with their day-to-day XTAN workflows. Online payments may also use Dojo’s hosted checkout or another authorised provider. Card details are entered directly into the provider’s secure payment environment.

Integrated Dojo payment terminals

The XTAN integration with Dojo terminals is designed to create a smoother checkout experience, reduce manual payment entry and keep compatible salon transactions connected with the platform.

Accepted card types

Payment confirmation

A transaction is complete only when a successful payment confirmation is received. Customers should retain their receipt, invoice number or payment reference.

Failed or pending payments

Failed or cancelled payments are not treated as paid. Temporary pending authorisations may remain visible until released by the card issuer.

Refunds

See the Refund & Cancellation Policy.